Refund policy

1. RETURNS (Right of Withdrawal)

As a Consumer or a Sole Proprietor with consumer rights, you have the right to return purchased products without giving any reason within 14 days from the date of receiving the package.

Step-by-Step Return Instructions:

   
1. Notify us about the return: Send a brief notice of your intent to withdraw from the contract to our e-mail address: bhome9377@gmail.com. You can use a standard return form or simply state your intent in the message body (please include your order number).
   
2. Pack the product: Place the returned item in secure packaging (preferably the original box) so it does not get damaged during transit. Include a note with your order number or buyer details inside, which will speed up the verification process.
   
3. Send the package back: Ship the package to the return warehouse address listed below. Return shipping costs are covered by the buyer.

Refunds: We will refund your money promptly, and no later than 14 days from the moment we receive your declaration. However, we may withhold the refund until we have received the product back or until you supply evidence of having sent it back. We will issue the refund using the same payment method that you used for the initial purchase.

2. COMPLAINTS (Product Defects & Non-Conformity)

We make every effort to ensure that our products are of the highest quality. However, if the purchased goods turn out to be defective, damaged, or inconsistent with the description, you have the full right to file a complaint under the statutory warranty for product non-conformity with the contract.

How to file a complaint?

   
• Send your complaint request to the e-mail address: bhome9377@gmail.com.
   
• Please include in your message: your order number or buyer details, a description of the defect found, the date it occurred, and your request (repair, replacement, price reduction, or a full refund).
   
• Attach photos: If the defect is visual (e.g., crack, transit damage, missing element), attaching photos will significantly speed up the review process – often eliminating the need to ship bulky items back!

What happens next?

   
1. Request review: We will respond to your complaint within a maximum of 14 days from receiving it and will notify you of our decision via e-mail.
   
2. Shipping the item (if required): If verifying the defect requires a physical examination of the product, we will inform you and ask you to send it back to our address. If the complaint is accepted, the transit costs will be covered by us.